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©2023 by INNOKIDS NZ

SHIPPING & RETURNS

Shipping Policy

 

All orders are processed within 48 hours, Monday - Friday 8am - 5pm. Orders are not shipped or delivered on weekends or public holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone. 

 

Shipping is free for all orders made within New Zealand. 

 

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Return & Exchange Policy

If you are not 100% satisfied with your purchase, you can return or exchange the product for up to 15 days from the date you purchased it.

 

Any product you return must be in its original unused condition and in the original packaging unless there is a manufacturer defect.

 

For all returns, please first email contact@innokids.co.nz to request a refund and then mail/drop off your returned item to:
     Aerotech (Returns Department)
     Unit 5, 31 Apollo Drive, Rosedale
     0632 Auckland, NZ